Returns Policy

RETURN GOODS POLICY

Seton Pharmaceuticals LLC. is committed to excellence in Customer Service and satisfaction.
Should you need to return goods, please request Return Authorizations from our selected returns
processor: Cardinal. Returns Authorizations can be made via email at: GMB-SPS-ReturnRequests@cordlogistics.com or Fax 614-652-0271.

PROCEDURE FOR RETURNING GOODS

Prior authorization is required for the return of product.

All Return Goods requests must contain the following:

• 1. Customer name, street address and email
• 2. Product Name, NDC #, quantity, and lot #
• 3. Expiration date and date of purchase
• 4. Reason for return
• 5. Debit Memo #

If approved, the authorization will be provided via email or fax. The return authorization must accompany
all returns.

If you have questions, or require additional assistance, please call Seton Pharmaceuticals Customer Service
at: 1-800-510-3401.

RETURNABLE PRODUCT

Seton Pharmaceuticals will accept the following for credit:

Expired product-not more than twelve (12) months past the expiration date.

• Product with not more than six (6) months prior to the expiration date.
• Product shipped in error on the part of Seton Pharmaceuticals provided the product
  is returned intact within thirty (30) days. Return shipping charges will be credited.
• Product damaged in transit provided the product is returned unopened within thirty
  (30) days. Return shipping charges will be credited.
• Concealed damage discovered upon package opening. Return shipping charges will
  be credited.
• Partial units only where mandated by state statue, i.e., Georgia, North Carolina and
  Mississippi.

NON-RETURNABLE PRODUCT

The following merchandise is considered non-returnable

• Product returned without the authorization form
• Product more than twelve (12) months past the expiration date.
• Product with more than six (6) months prior to the expiration date.
• Product returned by anyone other than the original purchaser.
• Product that has deteriorated due to improper storage, heat, cold, water, smoke, etc.
• Product damaged due to fire, flood and other events.
• Product sold on a non-returnable basis.
• Products not in their original, unopened packages. Partials will not be accepted.

TERMS OF RETURN

• Product returned without the authorization form will be destroyed without credit.
• Credit is based on the original purchase price or the current price, whichever is lower.
• Credit will be issued in the form of a credit memo only. Cash will not be issued. Once
  a credit memo has been issued, the credit must be used by the customer within 90 days
  or the credit is forfeited unless there has been written communication between the
  customer and Seton whereby Seton approves keeping the credit on its books longer
  than 90 days.
• Transportation charges are to be paid by the customer.

Revised January 2026